Application Deadline: Rolling basis
How to apply: Email firstname.lastname@example.org with your CV/resume and brief cover letter or e-mail introducing yourself with the subject line: Claims Representative
Location: Kampala, Uganda
Start Date: As Soon As Possible
About the Company:
Turaco’s mission is to be there for our customers in their times of greatest need by providing them insurance and credit products designed to work for them. Turaco is a financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco offers on-demand health loans so customers can get care at our network of clinics or hospitals and pay back over time. It’s like insurance, without the monthly premiums.
Turaco is looking for a Claims Representative to play a key role between the insurance company and its customers by carrying out investigations and claims processing.
Key Roles and Responsibilities:
The Claims Representative will be responsible for the following:
Serve as a liaison between Turaco and the customer, initiate, investigate and process claims reported by customers.
Effectively communicate with customers, medical service providers and co-workers to obtain all information needed to complete claims investigations.
Obtain and review claim information, company policies and insurance policy details to make a decision on the approval and/or settlement.
Settle insurance claims by evaluating the facts of a customer situation surrounding the claim, documentation provided, and determining whether the loss is covered.
Assist in developing claim reports and track KPIs important to Turaco and its clients.
Analyze and recommend ways to always improve the customer experience, claims process and communication tools.
Key Qualifications & Your Profile:
One-to-two years of experience.
BSc/BA in Business Administration, healthcare administration, or other related field.
Strong interpersonal skills and an ability to build rapport with customers, especially over the phone.
Empathetic and displays high emotional intelligence.
Hardworking with demonstrable examples of a strong work ethic.
Proficient in MS Office.
A customer-oriented attitude.
Ability to work well with a team.
Proficient in English language – verbal and written communication and familiar with other regional languages; proficiency or fluency in Lutoro and prevalent languages spoken in Western Uganda, a plus.
Holder of an up-to-date Certificate of Proficiency in insurance valid in Uganda a plus
Live Turaco’s values – care and protect our customers, do the right thing for our customers, and have fun!
Remuneration & Benefits:
Turaco offers a competitive salary and benefits commensurate with experience.