Junior MicroInsurance officer

Application Deadline: 4 October 2018

How to apply: Email shamim@staffableafrica.com with your CV/resume, brief cover letter or e-mail introducing yourself, and Insurance Qualification Documentation with the subject line: Junior Microinsurance Officer

Location: Kampala, Uganda

Start Date: As Soon As Possible

About the Company

Turaco’s mission is to be there for its customers in their times of greatest need, by providing them with insurance to confront risks, and financial products designed to work for them. Turaco designs customer-focused insurance products and sells them through partnerships to end users in East Africa. Turaco is an insurance intermediary that designs products, markets to partners and end customers, manages customer and claims administration, and then works with local insurance carriers that own the insurance risk.

Value Proposition

  • Product Design: Turaco designs its products and services nimbly and customer focused. We understand that the microinsurance market is nuanced – it can require innovative and bespoke solutions.

  • Customer Experience: Insurance is about having your back. Unfortunately, a lot of insurance companies have lost their way, avoiding claims or drowning their customers in a maze of bureaucratic processes and paperwork. We value simplicity, communication and transparency. We want to transform the way insurance works.

  • Claims: It’s simple: we want to pay them, and fast.

Job Summary

The Junior Microinsurance Officer will report to the Country Director. We are looking for someone who is hungry to grow and be challenged in a fast-paced start-up. We are looking for someone who loves people and loves solving problems. We are incredibly selective about the people that join our team.

Key Responsibilities

  • Systems Development – As a start-up our systems are still under development. The Junior Microinsurance Officer will participate in systems development across the business.

  • Insurance Administration – registration of new customers, management of databases, and other tech tools.

  • Claims Administration – claims verification, management, transaction management, and communications.

  • Account Management and Servicing – customer communications, relationship support and management

  • Start-Up People Wear Many Hats – As a start-up everyone on the team will be called upon to do tasks that are not related to their title or job description. It is an exciting place to be, and the variety of work will always keep the team busy and engaged.

Key Qualifications

  • Minimum insurance qualification: Certificate of Proficiency

  • Bachelors degree qualification required

  • At least three-years’ work experience, preferably in an international organisation and/or insurance

  • Strong track record of back-office performance, including administrative management, reports, contracts, business processes, and the like

  • Great interpersonal skills and communication skills

  • Experience in developing and improving operational delivery processes

  • Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure and meet tight deadlines.

  • Willingness to work as a team member with people across geographies and cultures

  • Fluency in spoken and written English essential, local language knowledge preferred

  • Strong knowledge of and experience with Microsoft Office Suite, especially Microsoft Excel or Access, but also Word and PowerPoint