Operations Lead

Application Deadline: 7 January 2019

How to apply: Email shamim@staffableafrica.com with your CV/resume and brief summary or e-mail introducing yourself and answering why you are interested in the position with the subject line: Operations Lead

Location: Kampala, Uganda

Start Date: As Soon As Possible

About the Company

Logistics in Africa is broken! It’s super fragmented, informal and very costly, making it difficult for small business to trade in Africa. At Sendy we are on a mission to solve this problem. We have built the first efficient shared logistics platform for Africa that will create new possibilities for small businesses and transporters.

Job Summary

The Operations Manager role is a unique opportunity to help drive growth through the optimization of our growing partner operations. This data driven role calls for a rare combination of analytical thinking and interpersonal skills. It is a critical role responsible for growing our truck partners and managing the end to end process of this segment of our partners!

Key Roles and Responsibilities:

Obsess about the customer

  • Focus on customers, champion customers understand their needs and double up when they are delighted.

  • Provide 'voice of drivers’ to cross-functional teams, such as engineering, product management, sales, marketing and support to grow driver retention (engagement, adoption, and expansion).

  • Utilize internal tools to take prospective truck owners and drivers from application to their first order/trip on the platform.  

Grow together

  • Scale Partner (Drivers) growth across multiple services and regions.

  • Project manage all Driver Partnership initiatives and deliver to deadlines.

  • Help our drivers and partners grow by ensuring we continuously deliver sustainable value to them.

  • Maintain and build relationships with truck owners and drivers.

  • Build, lead and mentor a team of Operations Associates.

Continuously learn

  • Work closely with Product, Engineering, and Business teams to identify strategic partnership opportunities.

  • Analyze and optimize the quality and efficiency of Sendy’s services.

  • Continuously train drivers. - Well trained drivers are the key to an excellent customer experience. You will look at ways to improve our driver training process at scale.

Be open

  • Communicate with sales and advise as to the current & future operational capacity in regards to enterprise accounts.

  • Ensure transparent communication with all our partners and customers from terms and conditions to updates when things break.

  • Drive a culture of being transparent within your team and the rest of the Sendy team.

Be flexible

  • Develop various ad-hoc models and operation analyses to support key business decisions.

  • Be a Hustler and get your hands dirty and do the gritty work that comes along with the higher-level thinking.

Simplify processes

  • Aim to design and implement processes and procedures with simplicity in mind.

  • Your output is not only a pleasure for partners/drivers to use, but for other members of the team to read and understand easily.

About You:

  • 5+ years Management level experience of operations management / management consulting / investment banking / strategy.

  • Master's degree in Economics, Mathematics. Operations Management, Finance or similar field.

  • Prior experience managing cross-functional teams.

  • You are a Hustler and have no problem getting your hands dirty and doing the gritty work that comes along with the higher-level thinking. You thrive in a fast-paced environment.

  • Understanding startup speed and working environment.

  • Problem-solver: You have an analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise data and details about the business.

  • You are an excellent and influential communicator and use data to reinforce your positions and decisions.

  • Successfully executed operations, preferably with P&L ownership, is a plus.

  • You are highly competitive and have a unique drive to win.

Compensation & Benefits:

Comprehensive health insurance and other generous benefits provided, in addition to compensation commensurate with experience.